SHIPPING & PROCESSING TIME

Our processing times are approximately 1-3 business days, 

Orders are fulfilled from Australia and are sent with Australia Post 

Each order will receive a tracking number, once your order has arrived in your country, it will be transferred to your local Postal Service 

SHIPPING FEES & TIMES

AUSTRALIA -  we offer FREE shipping on all orders over $50 or a flat fee of $8.95 on orders $49.99 and under

approx 3-5 business days 

NEW ZEALAND - a flat fee of $16.95aud 

approx 4-7 business days * excluding customs and processing

USA, CANADA & UK - shipping calculated at checkout  

approx 6-15 business days * excluding customs 

REST OF THE WORLD* - shipping calculated at checkout 

approx 6-27 business days * excluding customs 

Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges we are unable to advise what duties may apply.

US TARIFFS & DUTIES ARE CALCULATED AT CHECKOUT

If the recipient would like to query any duties charged they should contact the customs service in their country. 

For a more accurate Shipping time to your country please refer to the Australia Post website 

https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times

List of international countries and territories we post to in alphabetical order  if your country is not listed below please contact us or check out our stockists here

Bangladesh, Brazil, Chile, France, Germany, Greece, Vatican City, India, Indonesia, Ireland, Italy, Japan, Malaysia, Malta, Monaco, Morocco, Netherlands, North Macedonia, Pakistan, Philippines, Poland Qatar, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, Vietnam 

RETURN & EXCHANGE POLICY

We may offer full or partial refunds and/or exchange!

Sale items are not eligible for returns or refunds unless damaged and not advertised as damaged 

If your items is damaged, please take a photo as soon as the item arrives (within 48 Hours) and email it to contact@littlelullaby.com.au

If you wish to return your item due to change of mind or ordered the wrong item, please get in contact within 10 business days from date received for return address. Customers are liable for shipping costs back to Little Lullaby, South Morang VIC 3752 and may only be refunded the cost of the product (not the shipping fee) 

If you item has arrived in your country and you have not collected it within the time frame of your local postal service, your parcel will be sent back to us - we will only refund you the cost of the items returns (not the shipping fee)

Item must be unused and in original packaging, please keep proof of postage with tracking as we are not responsible for missing items. Once the item is returned we will inspect it to ensure it is in the same condition before refunding the customer  

If your item has been misused or you haven’t followed care instructions, we cannot offer refunds    

Our products come with instructions and manuals so please read thoroughly before use 

While we strive to keep all our customers happy and satisfied, we do maintain strict return policies. If you have any concerns, please feel free to contact us at any time