FAQ
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Frequently asked questions about our products & shipping/returns
Inkless Milestone Cards
Yes!
the card will fit both your little ones hand and foot each month and our wipes can be used 3-4 times should you wish to also print on the back of the card
you can view a video here
No. Your print won’t fade.
Absolutely!
Yes our inkless milestone cards are completely safe and harmless to your babies skin! Our wipes have been tested and certified
Ingredients : thermal sensitive dyes, Benzoyl Alcohol, 2-(2-ethoxyethoxy)ethanol
If any irritation occurs, cease using immediately and contact us for a refund. (Proof of reaction is required) Each kit comes with a user manual so please read before use.
Inkless technology was first developed for use with the FBI for fingerprinting, and is also used in some hospitals to capture prints of newborns.
Please keep out of reach of children. Our inkless kits come with 14 wipes and while they are safe on skin, it can cause irritation to eyes and should not be digested, if this occurs rinse out immediately and take your child to a medical facility.
Inkless means there is no physical ink meaning no mess.
Our wipes uses a thermal sensitive dye which reacts with the special formulated cards.
you cannot use our wipes on a plain piece of paper.
Cleaning your babies hand or foot after using the inkless wipe will remove any left over residue. This is important as babies put their hands in their mouth.
Silicone Milestone Cards
Our silicone Milestone Cards are made from 100% food grade silicone
Short answer is no, however our silicone milestone cards have undergone testing and are approved by the FDA and CE for safety.
Developed for babies mouths and hands, our silicone milestone cards are designed to help ease the struggles of taking a milestone photo.
Babies put everything in their mouths and they are super strong so by using 100% food grade silicone you can be sure that what they are putting in their mouth is safe.
And while our silicone milestone cards aren’t teethers, they have undergone the same testing as one.
Gentle on babies gums and won’t tear in the hands of little ones.
In Australia we recognise the safety of both European and American standards. So our silicone milestone cards have CE safety (EN-17) and are FDA approved as well as BPA free
please check your counties customs for their standards in silicone toys or teething toys as they may be rejected at customs
We label our product as silicone milestone cards but some countries may view this as a toy or teether.
Shipping & Delivery
Domestic standard shipping can take up to 5 business days.
International shipping could take up to 20 business days.
Please allow extra time in customs as this is not something we can control.
Shipping is free Australia wide
Shipping is a flat rate of $20 aid to New Zealand
Shipping is a flat rate of $40aud for the rest of the world
Shipping Policy.
Yes, we offer free shipping Australia wide
And free shipping over certain amount
see Shipping info for more details
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer full and partial refunds.
You can find out more here
A refund request can be submitted within 10 business days after the purchase is received
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund minus the shipping cost
In the case when a product has been damaged or misused, you are not eligible for a refund.
You are required to pay postage back to us.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer. If your order qualifies for free shipping, you are still liable to pay for shipping upon returning your item.
Personalised Cotton Canvas
No, we only require a clear photo of your child's hand and/or footprints
No. We can only create your canvas with a image of your child's handprint and/or footprints, not their actual hand or foot
Please measure the height of your child's prints from the longest finger or toe, to the bottom palm or heel - that way we can scale your child's print to the exact same size
Yes of course! Please leave a note at checkout that you wish to see your print before we print them on the cotton canvas
Photo Album
Our Album is designed for a 5x7inch photo - the same size as our Inkless milestone cards.
Yes of course! you can use your keepsake album as just a standard photo album and print 2 photos from each month.